1. PAYING FOR YOUR TRIP

When you make your booking, you must pay a deposit of 30% of the booking cost. Balance or full payment should be made within 45 days of the trip’s departure. Sometimes your booking may require other upfront payments on top of the usual 30% deposit – for internal flights, gorilla permits or some bookings over peak holiday periods.

Chimpanzee and Gorilla permits in Uganda and Rwanda must be paid 100% upfront based on the government’s advertised price. Changes in pricing and booking terms of the permits are independent of Tulumbe Africa Safaris terms and determined by the government body in charge of wildlife.

We will inform you before booking your trip with us if an additional deposit is required. Then you must pay the remaining balance of the booking cost at least 45 days before your departure date.

If the deposit and/or balance is not paid in time, we have the right to cancel your travel arrangements and will retain your deposit. If your payment is late, we will send you a reminder, and if it is still not paid, we will be forced to cancel your trip.

Any quote offered to you is valid for 7 days from that date, after which we may have to vary the price due to cost changes.

Our suppliers have rates in US dollars. We will quote you a trip in only USD, and any quote you receive from us will be valid for 7 days.

2. IF YOU CANCEL YOUR TRIP TO AFRICA

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received by email. Please send it to solizzysolomon@ymail.com and ensure that Tulumbe Africa Safaris acknowledges the email. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:

Period before departure in which you notify us:	Cancellation charge:
More than 90 days	deposit only
45 to 90 days	30% of booking cost
29 to 44 days 60%	of booking cost
Less than 28 days	100% of booking cost

Note: Some camps have high cancellation charges over peak booking periods, such as December to February or May to July. That may affect the above cancellation charges, making them higher than normal. If higher-than-normal cancellation charges affect your booking, we will inform you in writing at the quote stage and before you pay your deposit. Once your deposit is paid and we have issued you a Confirmation Invoice, you are liable for these increased cancellation charges.

If you paid upfront for gorilla permits or domestic flights at the deposit stage, these are non-refundable. So the cost of these will be retained by us on top of the cancellation charges indicated above.

Suppose the reason for your cancellation is covered under the terms of your insurance policy. In that case, you can reclaim these charges, and we can issue you a cancellation invoice to support your claim.

3. IF YOU CHANGE YOUR BOOKING

If, after we’ve issued our confirmation invoice and you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation. We will do our best to make these changes for you. However, it may only sometimes be possible.

Any request for changes to your confirmed booking must be in writing from the person who made the booking. We may ask you to pay an administration charge of USD 50 and any further costs we incur in making this alteration.

You should be aware that the closer to your departure date, the higher the costs of making changes to your confirmed booking will likely be. So you should contact us to make them as soon as possible.

Note: Certain travel arrangements may not be changeable after a reservation, and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In particular, any changes requested within 45 days of departure will be subject to the cancellation charges above.

You can transfer your booking to another person who satisfies all the conditions that apply to this booking by giving us notice in writing at least 7 days before departure. You and the new traveller are responsible for paying all costs we incur in making the transfer.

4. RESCHEDULING POLICY

• 91 days before the adventure date – 10% of the total booking amount will be charged as the cancellation fees plus 125 USD per person to reschedule the Gorilla tracking permits and the credit Voucher* for the rest will be issued.
• 46-90 days before the adventure date – 20% of the total booking amount will be charged as the cancellation fees plus 125 USD per person to reschedule the Gorilla tracking permits and the credit Voucher* for the rest will be issued.
• 9-45 days before the adventure date – 30% of the total booking amount will be charged as the cancellation fees plus 125 USD per person to reschedule the Gorilla tracking permits and the credit Voucher* for the rest will be issued.
• 0-8 days before the adventure date – 50% of the total booking amount will be charged as the cancellation fees plus 125 USD per person to reschedule the Gorilla tracking permits and the credit Voucher* for the rest will be issued.

5. IF WE CHANGE YOUR BOOKING

(a) Changes to the price

We can change the price of your trip after you’ve booked, only in certain circumstances:

Changes in the price of the carriage of passengers resulting from changes to the cost of fuel, the level of taxes or fees imposed by third parties, including tourist taxes, means that the price of your travel arrangements may change after you have booked. However, there will remain the same within 45 days of your departure.

Suppose this results in an increase equivalent to more than 8% of the total price of your travel arrangements. In that case, you can accept or change to another trip if we can offer one. We will refund any price difference if the alternative is of a lower value. Also, you could cancel and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel, you must do so within one week of being told of the change.

Should the price of your trip go down due to the cost changes mentioned above, then we will pay any refund due. We will deduct from this refund our administrative expenses incurred.

Please note that we do not always purchase travel arrangements in local currency, and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

(b) Changes other than the price

It is a term of your booking that we can change any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of minor changes include alteration of your domestic flights by less than 12 hours, changes to safari vehicle type, changes of accommodation to another of the same or higher standard, and changes of when some activities occur.

6. OUR LIABILITY TO YOU

You must inform us without undue delay of any failure to perform or improper performance of the travel services included in your safari package. Suppose any of the travel services included in your package are not performed per the contract or are improperly performed by the travel service suppliers or us, and this has affected the enjoyment of your travel arrangements. In that case, you may be entitled to an appropriate price reduction, compensation, or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if we’ve taken all reasonable measures.

Our liability, except in cases involving death, injury or illness, shall be limited to three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into your booking.

NB this entire clause 8 does not apply to any contracts you may enter for excursions or activities whilst on your trip.